
Contact Us
At Aurum Scents, we’re here to help with any questions about your order, our products, or your shopping experience. Whether you need assistance choosing a fragrance, tracking an order, or learning more about our policies, our team is ready to assist.

Contact by Email
customer.service@aurumscents.net
Typical service hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Contact by phone
Phone: (239) 251-7090
Typical service hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Mailing Address
Aurum Scents, 7402 North 56th Street
Suite 355, Tampa, FL 33617
Common Requests
- Order tracking & shipping updates
- Returns & exchanges
- Product questions & recommendations
- Wholesale or partnership inquiries
We aim to respond to all inquiries within 24–48 business hours.
Typical service hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)