Contact Us

At Aurum Scents, we’re here to help with any questions about your order, our products, or your shopping experience. Whether you need assistance choosing a fragrance, tracking an order, or learning more about our policies, our team is ready to assist.

Contact by Email

customer.service@aurumscents.net
Typical service hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Contact by phone

Phone: (239) 251-7090
Typical service hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Mailing Address

Aurum Scents, 7402 North 56th Street
Suite 355, Tampa, FL 33617

Common Requests

  • Order tracking & shipping updates
  • Returns & exchanges
  • Product questions & recommendations
  • Wholesale or partnership inquiries

We aim to respond to all inquiries within 24–48 business hours.
Typical service hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Get In Touch